FAQ's


About the trips

1How do you accommodate different levels of cyclists on the same trip?
We love having groups of mixed-ability cyclists. That being said, though, we want all riders to enjoy their experience; we understand the need for some cyclists to take a break now and again. We always cycle with a support car, so any cyclist may ride in the car in any moment.
2How will cycling in high altitudes affect me?
If your body is not used to high altitudes, the first few days can be slightly more challenging than expected. The first rides of our tours are “easy going” to get use. We offer also an option to arrive early! For many people, the body adjusts to the altitude within 24-48 hours.
3How does training in a higher altitude improve my physical shape?
Training in high altitudes is one way many athletes improve their overall potential. Colombia is full of varying elevations, so you will sleep, ride, and live in altitudes much higher than most people are used to. Doing so will increase your red blood cell counts, which can improve your athleticism.
4Should I train for my trip?
The bike is our favorite way to get to know a country and its culture. We recommend that you be in good shape to maximize your enjoyment. Also you will enjoy your experience the most if you choose a plan that best matches your cycling level. Please refer to our Cycling Level Table to calculate your level and to determine which plan is the best fit for you.
5What happens if it rains during our rides?
It’s likely that we will get wet at some point during the trip, as rain isn’t uncommon, especially during certain times throughout the year. Fortunately, though, we do most of our rides during the morning and the rain usually occurs in the late afternoons and evenings. Either way, you won’t freeze in Colombia!
6How are the roads and the terrain during the rides?
Colombia is crossed by the Andes mountain range, which means land with lots of long climbs and rollers. The best part is the roads because a lot of new pavement provides for smooth rides.
7How many cyclists do you allow on your tours at one time?
Our average, our cycling groups have between 5 and 12 people, and the planned tours max out at 12 people (not including our staff). There are cases where custom tours have more than 12 people; our logistics team will evaluate these situations according to your needs and how we can best accommodate your group.
8What should I pack for the cycling parts of the trip?
Don’t forget your cycling essentials – shoes, pedals, saddle, sunglasses, and a helmet (strongly recommended)! The weather doesn’t change much during the year, so the temperature depends more on the altitude of your trip. We ride between 12-32° C (54-90° F), so we recommend arm warmers, a vest, and a windbreaker or light waterproof jacket.
9What should I pay specific attention to during the rides?
Other than the beautiful landscapes, you should keep in mind we have a lot of elevation changes and curves. Always pay extra attention when going down hills, as sometimes you won’t see the next part of the road until you get to the corner. We also have friendly dogs on the road, so be alert and give them space. On some of the smaller roads, there can be speed bumps, so it is best to hold the handlebar with both hands. Please also keep in mind that, in the majority of places, you cannot drink water directly from the tap. Don’t worry; we will always provide you with plenty of bottled water.

DISCOUNTS

1Do you offer group discounts?
Yes, we have two different kinds of group discounts: “Leader of the Pack” or “Peloton friends”. The “Leader of the Pack” discount earns you a free trip if you organize a group of 10 or more cyclists for the same trip. If you are the leader of a group, but don’t reach 10 cyclists, you can receive a 10% discount for every cyclist that comes with you (i.e. you organize a group of 6 people + you (7 in total), you will have 60% off in your plan cost). The “Peloton friends” discount gives you the opportunity to spread the discount between you and your friends. With a “Peloton” of 3 to 5 friends, you will receive 5% off each of the individual plans. A Peloton of 6 to 8 friends will receive 7% off each individual plan, and a Peloton of 9 or more cyclists will allow each friend to receive 10% off their individual plan.

2Do you have any referral or repeat customer discounts?
We love catching up with riders we haven’t seen in awhile! If you have ridden with us in the past and want to come again, we offer 10% off. And, if you refer another cyclist or come with him/her, you will receive an extra 10% discount.

SERVICES

1What kinds of accommodations are provided?
All of our lodging accommodations are double occupancy. We want you to experience the unique culture of each area we ride, so the specific types of accommodations vary by region. All accommodations will be comfortable, welcoming and conveniently located.
2I don’t speak Spanish. Is this a problem?
Not to worry! We speak English, French and Italian. If you’re able to speak some Spanish, you’ll find that the locals will love talking with you, teaching you new words and phrases, and making you feel very welcome.
3What if I have to change or cancel my trip? What is your cancellation policy?
The 500 USD deposit is non-refundable. But we will be happy to have you here in the future, so please go to “Payment policies” to read about transfer, deferral and cancellation options.
4Can I travel with my partner?
Whether your partner is a cyclist or not, you most definitely can bring him or her! Check out our “Lovers’ Ride” if you’re both interested in cycling, or choose a plan of your own and then your partner can enjoy other activities we’ll plan with him/her. Either way, you’ll both have an amazing time!
5Should I tip my Colombia Cycling guides?
Gratuities may be given at your discretion. They are not included in your trip price and are very much valued to show your appreciation for your guide’s knowledge and professionalism. As is the case for the majority of the service industries in Colombia, it is customary to tip 10% if you have experienced a service in which you are pleased.
6Can I book one of the tours for my group?
Yes, your group can join one of our pre-planned tours or you can book a private or custom cycling tour for your group if that would better suit your needs. Contact us so we can plan the best trip for you and your group together.
7Can I travel alone?
We’d be happy to have you join any of the tours we have available. If none of them fit your calendar or you’d prefer an individual tour, we’d be happy to accommodate you. See “Go for a ride” to view our tours or see “Custom Plans” for more information on individualized trips.

LOGISTICS & TRAVEL

1Can I use US dollars in Colombia?
The Colombian currency is Colombian pesos (COP). COP is the only officially accepted currency. US dollars are accepted sporadically throughout Colombia at places like small shops or with street vendors. If you don’t bring Colombian pesos with you, don’t worry; we can exchange money for you at a bank or currency exchange office.
2What is the best way to get to Medellín?
Medellín has the second largest airport in Colombia, so it is well connected to the rest of the world. We suggest you come through one of the following cities instead of coming through Bogotá, Colombia’s capital, due to how busy and frequent delays occur there.

Ciudad de Panamá: 45 Frequencies per week

Miami: 21 Frequencies per week

Fort Lauderdale: 14 Frequencies per week

Madrid: 5 Frequencies per week

Atlanta: 7 Frequencies per week

New York: 4 Frequencies per week

3How it is the weather?
Colombia enjoys the best cycling weather year round. Since we are located on the equator, we don’t experience the four seasons that are typical in other countries. There are some months (mainly April and November) where we experience a refreshing rain, but it usually isn’t enough, or doesn’t last long enough, to prevent us from cycling. The temperatures range from 12° C (54° F) in the morning up to 32° C (90° F) midday. As a result, we usually start cycling in the mornings around 7:00 AM.
4Do I need a visa?
Most citizens of other countries don’t need a visa to come to Colombia; having a valid passport is usually enough for entrance and a holiday stay of up to three months. You may find a list of countries that don’t require a visa here: https://www.cancilleria.gov.co/sites/default/files/VisaColombiaPaises.pdf
5Do I need any vaccinations?
No, you do not need any vaccinations for the regions we cycle. If you plan on extending your trip and traveling to other areas, such as the Amazon, you will need a certificate of vaccination (“yellow card”). Let us know of your plans and we will be more than happy to assist you!
6What should I pack for my cycling adventure?
Our biggest advice is to pack light! Beyond your cycling gear, we recommend comfortable and casual clothing, as we will be visiting small towns where the dress is more laidback. Bringing a small bag to store a pair of jeans, a t-shirt, comfortable walking shoes and personal belongings in the support car is recommended for when we stop to visit places along the way. At the beginning of your trip, you will receive a special cycling bag that measures 60 cm long, 35 cm wide, and 30 cm tall. Please plan on packing your belongings in this bag once you arrive (with the exception of your helmet and cycling shoes). This helps us accommodate everyone’s belongings and to help you ensure you have everything you need in one place. Your original luggage will be stored in a safe place until the last day of the cycling trip.
7I’ve heard about Colombia’s reputation as a violent and corrupt country. Is Colombia safe?
Yes, Colombia is safe. All of the areas in which we cycle are within “recommended zones” of travel and have been marked as green/ safe zones. https://www.gov.uk/foreign-travel-advice/colombia We are in constant contact with authorities and are always up-to-date with current events should anything come up If you would find comfort in speaking with happy cyclists who have traveled with us from around the world, let us know and we will gladly put you in touch with someone near you!